Limited Lifetime Warranty

J. A. ROBY INC. is recognized for the premium quality and performance of its products, offering one of the most comprehensive warranties in the hearth industry

Wood Appliance Coverage

Component / Description 100% Coverage 50% Retail Price
Ashtray, handles, doors, and cast iron legs
Lifetime
—
Combustion chamber
5 Years
From 5 years to life
Secondary air tubes
5 Years
—
Heat exchanger
2 Years
From 2 years to life
Switches, thermodisc, wiring, blower & rheostat
2 Years
—
Tempered glass, optional blower & gasketing
1 Year
—
Ceramic glass (Thermal breakage only)
1 Year
—
Replacement parts (With proof of purchase)
90 Days
—

Conditions & Exclusions

Installation & License Requirements

Every J. A. ROBY appliance is sold, installed and serviced by an authorised dealer. These dealers understand clearances, chimneys and code requirements.

Exclusions & Misuse Policy

Does not cover damages caused by misuse, lack of maintenance, accident, alterations, over-firing, downdrafts, or chemical cleanings. Scratches, discoloration, or corrosion from excessive heat are excluded.
 

Shipping & Claims Process

Before returning components, your dealer must obtain an authorization number. Shipping fees are not covered outside Canada. Any un-authorized package will be automatically refused.

Online Warranty Registration

    1. Customer Information










    2. Appliance Details




    3. Dealer Information




    4. Quick Survey

    Reason for Purchase

    Installation Location